Company Name: SovWare
Job Position: WordPress Support Engineer
No. of Vacancies: 1
Job Nature: Fulltime (On-site)
Salary: BDT 30000 - 40000
Location: 139, TPL Complex, Signboard, Dhaka
Contact Email: contact@sovware.com
SovWare is hiring a skilled Support Engineer! If you’re passionate about WordPress and love tackling technical challenges, we’d love to have you on our team!
Requirements:
- Your educational degree and results do not matter as long as you have solid skills and produce great results.
- 2+ years of experience in WordPress Support.
- Proficient in written English and excellent communication skills.
- Must be able to write grammatically correct responses.
- Solid understanding of WordPress Action/Hooks, PHP, HTML & CSS(Advanced), WordPress Theme or plugin Customization.
- Great knowledge of WordPress Themes and Plugins as we work with WordPress-related products.
- Participate in documentation writing and improvement.
- Ability to handle immense pressure and a passion for solving complex issues.
- Must be polite and should have good interpersonal communication skills.
- A team player.
Preferable Skills:
- If you have the following skills, it will be a plus and put you ahead of others. But they are not 100% required.
- Experience with WordPress Development
- Hands-on development experience using PHP, HTML, CSS, AJAX, JavaScript.
- Participated in a course like IELTS or TOEFL.
- Basic knowledge of Vue.js or other JS frameworks.
Responsibilities:
- Provide live chat support, and answer the support tickets via Helpscout, and WordPress Repository clearly and concisely.
- Satisfy users and convince them to purchase through top-notch pre-sales support.
- Provide PHP, JQuery, HTML, CSS fixes, and customization support to our clients.
- Test WordPress Themes and Plugins to find bugs and fix them in coalition with the development team.
What We Offer:
- 50% of the total medical expenses each month.*
- Yearly casual and sick leave.
- Paid leaves and bonuses for newly married members.
- Paternity and maternity leave with allowance.
- Free home-cooked breakfast, lunch, coffee, tea, and snacks.
- Annual retreat at least once.
- Very friendly and cozy workplace.
- 2 festival bonuses.
- Performance bonus.
- Special Etekaf & Hajj Leave
- Fun and entertainment with sports like foosball, cycling, cricket, table tennis, etc.
- Participation in the Inter SovWare Cricket Tournament ( SovWare Premier League - SPL)
- Yearly salary increment based on performance (Half-yearly salary increment can happen based on exceptional performance.)
- Knowledge-sharing sessions on a regular basis.
- Other benefits as per company policies.
Working Schedule:
From 8.30 am to 4:30 pm (Sunday to Thursday).
Friday & Saturday are holidays.
Application Instruction:
Please submit your application through the following link:
https://sovware.com/job/support-engineer/