WordPress Support Engineer

Company Name: SovWare
Job Position: WordPress Support Engineer
No. of Vacancies: 1
Job Nature: Fulltime (On-site)
Salary: BDT 30000 - 40000
Location: 139, TPL Complex, Signboard, Dhaka
Contact Email: contact@sovware.com

SovWare is hiring a skilled Support Engineer! If you’re passionate about WordPress and love tackling technical challenges, we’d love to have you on our team!

Requirements:

• Your educational degree and results do not matter as long as you have solid skills and produce great results.
• 2+ years of experience in WordPress Support.
• Proficient in written English and excellent communication skills.
• Must be able to write grammatically correct responses.
• Solid understanding of WordPress Action/Hooks, PHP, HTML & CSS(Advanced), WordPress Theme or plugin Customization.
• Great knowledge of WordPress Themes and Plugins as we work with WordPress-related products.
• Participate in documentation writing and improvement.
• Ability to handle immense pressure and a passion for solving complex issues.
• Must be polite and should have good interpersonal communication skills.
• A team player.

Preferable Skills:

• If you have the following skills, it will be a plus and put you ahead of others. But they are not 100% required.
• Experience with WordPress Development
• Hands-on development experience using PHP, HTML, CSS, AJAX, JavaScript.
• Participated in a course like IELTS or TOEFL.
• Basic knowledge of Vue.js or other JS frameworks.

Responsibilities:

• Provide live chat support, and answer the support tickets via Helpscout, and WordPress Repository clearly and concisely.
• Satisfy users and convince them to purchase through top-notch pre-sales support.
• Provide PHP, JQuery, HTML, CSS fixes, and customization support to our clients.
• Test WordPress Themes and Plugins to find bugs and fix them in coalition with the development team.

What We Offer:

• 50% of the total medical expenses each month.*
• Yearly casual and sick leave.
• Paid leaves and bonuses for newly married members.
• Paternity and maternity leave with allowance.
• Free home-cooked breakfast, lunch, coffee, tea, and snacks.
• Annual retreat at least once.
• Very friendly and cozy workplace.
• 2 festival bonuses.
• Performance bonus.
• Special Etekaf & Hajj Leave
• Fun and entertainment with sports like foosball, cycling, cricket, table tennis, etc.
• Participation in the Inter SovWare Cricket Tournament ( SovWare Premier League - SPL)
• Yearly salary increment based on performance (Half-yearly salary increment can happen based on exceptional performance.)
• Knowledge-sharing sessions on a regular basis.
• Other benefits as per company policies.

Working Schedule:

From 8.30 am to 4:30 pm (Sunday to Thursday).

Friday & Saturday are holidays.

Application Instruction:

Please submit your application through the following link:

https://sovware.com/job/support-engineer/