WordPress Support Engineer

SovWare

SovWare

Company Name: SovWare
Job Position: WordPress Support Engineer
No. of Vacancies: 1
Job Nature: Fulltime (On-site)
Salary: BDT 30000 - 40000
Location: 139, TPL Complex, Signboard, Dhaka
Contact Email: contact@sovware.com

SovWare is hiring a skilled Support Engineer! If you’re passionate about WordPress and love tackling technical challenges, we’d love to have you on our team!

Requirements:

  • Your educational degree and results do not matter as long as you have solid skills and produce great results.
  • 2+ years of experience in WordPress Support.
  • Proficient in written English and excellent communication skills.
  • Must be able to write grammatically correct responses.
  • Solid understanding of WordPress Action/Hooks, PHP, HTML & CSS(Advanced), WordPress Theme or plugin Customization.
  • Great knowledge of WordPress Themes and Plugins as we work with WordPress-related products.
  • Participate in documentation writing and improvement.
  • Ability to handle immense pressure and a passion for solving complex issues.
  • Must be polite and should have good interpersonal communication skills.
  • A team player.

Preferable Skills:

  • If you have the following skills, it will be a plus and put you ahead of others. But they are not 100% required.
  • Experience with WordPress Development
  • Hands-on development experience using PHP, HTML, CSS, AJAX, JavaScript.
  • Participated in a course like IELTS or TOEFL.
  • Basic knowledge of Vue.js or other JS frameworks.

Responsibilities:

  • Provide live chat support, and answer the support tickets via Helpscout, and WordPress Repository clearly and concisely.
  • Satisfy users and convince them to purchase through top-notch pre-sales support.
  • Provide PHP, JQuery, HTML, CSS fixes, and customization support to our clients.
  • Test WordPress Themes and Plugins to find bugs and fix them in coalition with the development team.

What We Offer:

  • 50% of the total medical expenses each month.*
  • Yearly casual and sick leave.
  • Paid leaves and bonuses for newly married members.
  • Paternity and maternity leave with allowance.
  • Free home-cooked breakfast, lunch, coffee, tea, and snacks.
  • Annual retreat at least once.
  • Very friendly and cozy workplace.
  • 2 festival bonuses.
  • Performance bonus.
  • Special Etekaf & Hajj Leave
  • Fun and entertainment with sports like foosball, cycling, cricket, table tennis, etc.
  • Participation in the Inter SovWare Cricket Tournament ( SovWare Premier League - SPL)
  • Yearly salary increment based on performance (Half-yearly salary increment can happen based on exceptional performance.)
  • Knowledge-sharing sessions on a regular basis.
  • Other benefits as per company policies.

Working Schedule:

From 8.30 am to 4:30 pm (Sunday to Thursday).

Friday & Saturday are holidays.

Application Instruction:

Please submit your application through the following link:

https://sovware.com/job/support-engineer/


Location

Signboard, Dhaka

Job Type

Full time

Job posted at

February 2, 2025

Salary

30k-40k

Tags

php Wordpress
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